Insurance01
Leading U.S. insurance brokerage
30%lower operating costs across English and Spanish queues
From 10 to 60 bilingual agents and the #1 vendor ranking.
Bilingual contact center
Read the storyClient perspectives
The partnership.
From their perspective.
Client programs with the numbers behind them: lower costs, faster collections, higher satisfaction and teams that scaled when demand did.
Selected client stories
Different challenges.
Measurable results.
Figures are reported from each client program. Some clients are described by industry to protect their confidentiality.
Healthcare02
U.S. CPAP therapy provider
100,000+patients supported each year
From a 3-department pilot in 2018 to 13 departments, with zero downtime.
Patient support and back office
Read the storyHealthcare RCM03
Urgent care group
74%less outstanding insurance AR
Clean claim ratio up to 99% and denials down to 1%.
Revenue cycle management
Read the storyDirect selling04
Pampered Chef
90%+CSAT for seven consecutive years
From 30 to 150 agents in a year, now spanning support, back office and NOC/SOC.
Global customer experience
Read the storyE-learning05
Global e-learning provider
40%reduction in off-track learners
$2M in retention revenue saved and 300% more revenue per intervention.
Outbound learner retention
Read the storyTransportation06
Transportation technology platform
250+headcount by 2022, up from a team of 7
CSAT up from under 60% to more than 90%.
Omnichannel customer support
Read the storyReal estate technology07
Middle East property portal
2,000leads generated per month
Lead generation tripled, with 95%+ accuracy in data cleansing.
Lead generation and CRM
Read the storyEnergy technology08
Global energy technology company
$300Kin license savings
A 15% margin increase and one trusted view of company data.
Data management and analytics
Read the storyHealthcare RCM09
Asthma & allergy practice
Zerooutstanding balances after a three-year backlog
A/R cut by 50% and monthly revenue up 30%.
End-to-end medical billing
Read the storyNo client stories match this combination yet.
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