How to Choose an Offshore Customer Support Team That Drives Results
How to choose an offshore customer support team that drives results: five factors to evaluate, a provider scorecard, red flags, and the KPIs to track.
- BPO
Blog
Why "Where Is My Commission" Is the Hardest Ticket in Direct Selling
Direct selling commission support means reconciling five systems and a rolling qualification window. Here is what it takes to answer one query properly.
- Direct Selling
Field Compliance Is a Support Workload, Not a Legal One
Direct selling compliance monitoring is a support workload, not a legal one. The FTC holds sellers liable for field income claims; the work can be outsourced.
- Direct Selling
The Recruiting Treadmill: What a Shrinking Field Does to Your Support Cost
Public filings show direct sellers recruiting hundreds of thousands to end the year flat. What that does to direct selling consultant support cost.
- Direct Selling
Two Audiences, One Support Team: Consultants and Customers Are Not the Same Job
Distributor support outsourcing starts with two audiences: consultants and customers need different skills, tone and metrics. How to scope and staff both.
- Direct Selling