About Us
About Centro
At Centro, we revolutionize business operations through world-class BPO services and cutting-edge technology solutions. Focused on efficiency, scalability, and innovation, we help organizations streamline processes, enhance performance, and drive sustainable growth. With deep industry expertise, advanced technology, and an unwavering commitment to operational excellence, we deliver customized outsourcing solutions that elevate customer experiences, optimize workflows, and unlock business potential. Our approach is rooted in precision, accountability, and innovation, ensuring seamless integration with our clients' operations. More than just an outsourcing provider, we are a strategic partner—empowering businesses to adapt, grow, and lead in an ever-evolving market.
Executive Chairman & Founder
“When I founded Centro, my vision was to build a company that goes beyond traditional outsourcing—one that truly understands and enhances the customer experience. Today, our expertise in BPO, digital transformation, and the healthcare industry allows us to help businesses operate more efficiently and create lasting customer relationships. Our success is driven by a team that shares this passion for innovation and excellence, and I couldn’t be prouder of what we’ve built together.”
A Journey of Growth
& Excellence
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2009
Hesham Farag founded Centro in Fairfax, Virginia, with a vision to enhance customer experience.
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2010
Centro expanded globally, launching its first major delivery site in the heart of Cairo, Egypt.
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2015
Centro’s reach expanded to a new operational site in the heart of Manila, Philippines.
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2016
A state-of-the-art facility was launched in Winchester, Virginia, to strengthen operational outreach.
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2021
Centro's services are diversified to include datasphere, digital experience, and customer experience solutions.
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2022
Centro launched a cutting-edge, dedicated CX center in El-Gouna, Red Sea Governate, Egypt.
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2023
Centro's footprint expands to Dubai and Riyadh, reinforcing its commitment to global excellence.
Certificates & Awards
“I just wanted to say thank you so much for making this such a seamless transition. Centro made it so easy to get everyone up and going first thing without any questions Also, thank you for all the work you have been putting in to ensure we can test the migration appropriately while the agents are still working.”
“Service Desk support has exceeded expectations. Their ability to both problems solve and offer solutions while supporting customers and FIT staff has been extremely valuable and appreciated”
“Centro has been a critical partner in our international expansion efforts, especially as it pertains to our learning as we’ve opened up new markets in Europe as we open up our French market, their flexibility and ability to partner with us to test and learn to establish new strategies”
“Centro has taken most of our global support and they’ve done an amazing job, been able to support our customers through some very difficult time, through the pandemic, where we grew the business exceptionally fast, and Centro was able to keep up providing an excellent quality of services to our customers”
We are proud to collaborate with industry-leading technology innovators, delivering transformative solutions that drive success for our clients.
