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What to expect from your free consultation
A free consultation is a conversation with our team about your goals and the work you are thinking of outsourcing. You do not need a finished plan to book one. Fill in the form on this page and we will contact you to arrange a time that suits you.
During the consultation, we will:
- Learn about your business, your customers and the processes you want to outsource
- Review your current volumes, channels, hours of coverage and service levels
- Discuss which of our solutions fit your needs, such as contact center outsourcing, business process outsourcing, healthcare solutions or digital transformation
- Explain how we approach hiring, training, quality monitoring and reporting
- Agree on clear next steps
How to prepare
It helps to have a rough idea of your monthly contact or transaction volumes, the channels you support, your busiest periods and any compliance requirements. If you do not have all of this yet, that is fine. We can work through it with you.
You may also want to note the questions you would ask any outsourcing provider, such as how agents are hired and trained, how quality is measured and reported, how peak periods are handled and how customer data is protected. We are happy to answer all of them.
Who it is for
The consultation is useful whether you are outsourcing for the first time, moving work from another provider or adding a new channel, language or line of business to an existing program.
Since 2009, Centro has supported clients in industries including insurance, healthcare, e-learning, energy, real estate, transportation and direct selling. Our case studies show what those programs look like in practice.
Prefer to talk first? Call 804-220-8745, Monday to Friday from 9am to 6pm, or email contact@centrocdx.com.