Urgent care group
A four-location urgent care group came to Centro in 2022 carrying close to a million dollars in aged receivables left behind by its previous biller. Centro took over the full billing cycle and worked the backlog down bucket by bucket.
reduction in outstanding insurance AR, from $1,539,902 in 2022 to $400,099 in April 2026.
Measured results
Figures reported by the client program. Read how it happened
The challenge
The group had grown to four locations and more than twenty linked providers. Insurance receivables stood at $1.54M, with 61% already past 30 days.
Eight percent of claims were being rejected, denials were going unworked and $195,924 in patient balances was left to age.
Centro’s response
Centro runs enrollment and credentialing, coding, claim scrubbing and submission, denials, payment posting, AR management, patient statements, collections and reporting.
Eligibility checks at intake, correct coding and claims scrubbing were applied on every claim. Every open case was pursued rather than written off.
The result
Outstanding insurance AR fell 74%, and the share older than 30 days dropped from 61% to 13%.
More than 80% of denials have been overturned, and the 99% clean claim ratio has held for three and a half years.
Average monthly patient collections rose from $75,890 in 2022 to $184,876 in 2026, and patient AR fell from $195,924 to $40,095.
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