The challenge
Billing had not kept pace with growth.
Insurance receivables stood at $1.54M, with 61% already past 30 days.
Eight percent of claims were being rejected, denials were going unworked and $195,924 in patient balances was left to age.
Client stories / Urgent care group
Urgent care group
A million-dollar AR backlog, worked down.
A four-location urgent care group came to Centro in 2022 carrying close to a million dollars in aged receivables left behind by its previous biller. Centro took over the full billing cycle and worked the backlog down bucket by bucket.
Headline result74%reduction in outstanding insurance AR
Measured results
Reported by the program.
- 99%clean claim ratio, up from 92%
- 1%denial rate, down from 12%
- 13.6days in AR, under half the 30-day benchmark
- 96%net collection rate
Figures reported by the client program. Read how it happened
Centro’s response
Full-cycle RCM, applied consistently.
Centro runs enrollment and credentialing, coding, claim scrubbing and submission, denials, payment posting, AR management, patient statements, collections and reporting.
Eligibility checks at intake, correct coding and claims scrubbing were applied on every claim. Every open case was pursued rather than written off.
The result
Cash reaches the practice in about two weeks.
Outstanding insurance AR fell to $400,099 by April 2026, and the share older than 30 days dropped to 13%.
More than 80% of denials have been overturned, and the clean claim ratio has held for three and a half years.
Average monthly patient collections rose from $75,890 in 2022 to $184,876 in 2026, and patient AR fell to $40,095.
More client stories
Different businesses.
Measurable results.
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