A three-year receivables backlog, cleared to zero.

The challenge

Over three years of receivables strained cash flow.

The practice had built up a backlog of patient and insurance receivables spanning more than three years, and it was straining cash flow.

The office manager struggled to keep up with claim submission, EOB processing and patient payment posting, which left a high number of patient balances outstanding.

The practice needed experienced billers who could work in its existing software, reduce denials through accurate and compliant coding, train staff on the EHR/PM system and cut days in A/R, all while putting patients first.

Centro’s response

A process that understands allergy, asthma and immunology.

Centro started with an early training plan so its billing team could move straight into the practice’s existing software.

The team analyzed all patient and insurance A/R and recovered the outstanding revenue. A clear collections process, with mandatory statements and final notices, kept patients informed about their balances.

Insurance verification now happens before any claim is submitted, which removes costly errors caused by incorrect information.

The result

Patient-focused billing. Zero outstanding balances.

Centro’s end-to-end billing helped the practice complete tasks efficiently, improve the patient experience, collect balances promptly and eliminate outstanding balances.

The program delivered 100% software training, 60-day A/R, a 50% reduction in A/R and a 30% increase in monthly revenue.