Insights from the Centro team on contact center outsourcing, customer experience and operations.
We write about choosing and working with an outsourcing partner, measuring service levels, building strong offshore teams, healthcare administration and regulation, and using technology without losing the human side of customer service. You will also find company news, awards and stories from our teams.
Posts are written for operations, customer experience and healthcare leaders who are weighing their options or improving an existing program. New to outsourcing? Start with our guide to choosing an offshore customer support team or read our case studies to see these ideas at work. Ready to talk about your own program? Request a Free Consultation.
When someone places an order, asks “Where is my delivery” late at night via chat, or returns a package after a flash sale, the real engine behind a seamless experience is usually offscreen. In 2025, brands that sell direct to consumers must juggle big support volumes, rising return rates, and high expectations … all while keeping operations lean.
Centro partnered with the Egyptian Red Crescent on an emergency response initiative to build first-aid readiness among Centroees and help save lives.
In today’s competitive BPO and CX landscape, it’s not just what you offer — it’s how confidently and clearly your team communicates it. That’s why we’re proud to officially launch Centro Forge: our in-house English training initiative designed to unlock the full potential of our people while amplifying Centro’s strategic presence on the global stage.
We are proud to announce that Centro, a global business process outsourcing company headquartered in the US, has officially obtained its license from the National Telecom Regulatory Authority (NTRA), a key milestone that reinforces our ongoing commitment to compliance, service excellence, and sustainable growth in Egypt's telecommunications sector.
The landscape of Business Process Outsourcing (BPO) is in a constant state of evolution. As we look towards 2025 and beyond, the next decade promises even more transformative changes, driven by technology, shifting customer expectations, and new business models. Centro is at forefront of this evolution, committed to helping businesses navigate these future trends and harness the power of next-gene
