Returns Season: Support Staffing for a 15.8% Return Rate
Retail returns season is a contact problem as much as a logistics one. How the January returns wave hits support, what it costs, and how to staff it properly.
- Retail
Blog
Nobody Actually Knows How Much of Your Queue Is WISMO
WISMO statistics of 40 to 60% have no study behind them. Measure your own order-status volume in a week, then remove it rather than deflect it.
- Retail
What Retailers Should Automate in Support in 2027, and What They Should Not
Retail customer support automation in 2027: the contacts worth automating, the ones that should stay human, the reasoning behind each, and a scoring matrix.
- Retail
The CMS Prior Authorization API Deadline: What Providers Need to Do Before January 2027
The January 2027 prior authorization API deadline will change how providers work with payers. Here are five steps your team should take now to prepare.
- Healthcare
Prior Authorization in 2026: What CMS-0057-F Changed, and What It Didn't
CMS-0057-F went into effect on January 1, 2026, requiring faster prior authorization decisions, specific denial reasons, and the first public reporting of payer approval and denial rates. But the rule left submission methods, clinical criteria, and drug prior authorizations untouched. Here is what actually changed, what stayed the same, and where your RCM team should be focusing right now.
- Healthcare