Outsourcing Direct Selling Support: A Buyer's Guide
A direct selling BPO buyer's guide: what support outsourcing covers, which SLAs to contract, a 20-question vendor scorecard, and when in-house wins.
- Direct Selling
Blog
Party Season, Then Commission Season: The Two Peaks a Direct Seller Has to Staff
Party plan customer support faces a Q4 sales peak and a January commission peak. How the second one lands, and why it is the one that gets understaffed.
- Direct Selling
How to Staff Retail Customer Support for Peak Season Without Overhiring
Peak season support staffing without dead headcount: forecast the retail contact spike by day, tier your contacts, and add capacity that ramps in time.
- Retail
Retail Customer Service Outsourcing: A 2026 Buyer's Guide
Retail customer service outsourcing in 2026: what it covers, what it costs, which SLAs to contract, and a 20-question scorecard for comparing vendors.
- Retail
Cost Per Contact in Retail: What In-House Support Really Costs
Retail cost per contact is usually understated. The full nine-line calculation from BLS data, a worked example, and an honest outsourced comparison.
- Retail