The NTRA license signifies Centro’s alignment with the highest national standards for telecom and digital services, granting us the authority to legally operate and expand within one of the region’s most dynamic digital markets.

Why This Matters

Receiving this license is more than just a regulatory formality—it’s a testament to Centro’s operational integrity, transparency, and our dedication to doing business the right way. With this certification, we are now better positioned to deliver services that are not only innovative and reliable, but also fully compliant with Egyptian telecom regulations.

It also enables us to further support organizations in regulated industries, ensuring secure and uninterrupted service delivery that meets the growing demands of today’s digital-first environment.

How We Got Here

Securing the NTRA license involved a detailed and rigorous process of evaluation. Our teams worked diligently to meet all technical, operational, and legal requirements set by the authority. This accomplishment is a reflection of our people, our processes, and our unwavering commitment to excellence.

From strengthening data protection protocols to enhancing our infrastructure, every step taken throughout this journey was focused on delivering value—both to our clients and to the broader ecosystem we serve.

What’s Ahead

Now officially licensed, Centro is ready to scale even further. This milestone empowers us to deepen our presence in Egypt, expand our capabilities, and build new partnerships with the confidence that comes from being fully recognized by the country’s leading telecom authority.

It also paves the way for increased investment in local talent, operational capacity, and service innovation—ensuring that Centro continues to play a leading role in shaping the future of digital transformation across the region.

Centro’s compliance record has also been recognized internationally, with placements in the IAOP Global Outsourcing 100 and the OA500 Global Outsourcing Firm Index.

A Message from Our Executive Chairman

“Being granted the NTRA license is a powerful validation of our efforts and a key step in Centro’s expansion strategy. It demonstrates our compliance with national standards and our unwavering commitment to quality, security, and operational excellence.”
— Mr. Hesham Farag, Executive Chairman of Centro

FAQs

What is the NTRA?

The National Telecom Regulatory Authority is the official regulatory body for Egypt’s telecommunications sector, responsible for licensing, oversight, and enforcement of national standards.

Is Centro licensed to operate a contact center in Egypt?

Yes. Centro holds an official NTRA license authorising its telecom and digital service operations in Egypt.

Why does an NTRA license matter when choosing an Egypt-based BPO provider?

It confirms the provider operates under Egyptian regulatory oversight and meets national requirements for telecom infrastructure. For buyers evaluating offshore delivery, it is a verifiable credential and not just a claim.

About Centro

Centro is a global leader in business and technology services, offering innovative solutions across business process outsourcing, digital transformation, and healthcare. With operations spanning North America, Asia, the Middle East, and Africa, Centro partners with organizations across a wide range of industries to drive measurable impact and sustainable growth.

To learn more about our services, visit www.centrocdx.com.

About NTRA

The National Telecom Regulatory Authority (NTRA) is the official regulatory body for Egypt’s telecommunications sector. It ensures a secure, transparent, and competitive telecom environment through licensing, oversight, and the enforcement of national standards.

For more information, visit www.tra.gov.eg.