For as long as we've known, customer service was always self-explanatory. When someone hears that term, they immediately picture the same image we all have: an agent answering calls with a headpiece on their head and a smile on their face. But now, customer support has taken an entirely different form. It's not difficult to notice that many vendors have embraced AI technology and moved their customer service models away from live help. And it's not at all difficult to notice how this technological evolution has changed everything we think we know about customers' mindsets and what they deem as "good customer service." However, while AI-powered customer service tools like chatbots are making positive noises all around, it's difficult to imagine them replacing human interactions in the long run. Read More