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  4. Voice Engagement
Voice Engagement Solutions to Supercharge Call Quality

Give your customers unparalleled support.

Inbound Call Center

Empower agents with a dynamic ACD and IVR

  • Take routine interactions and common questions off your agents’ plates with a robust IVR system.
  • Route inbound calls to agents based on caller data, IVR selection, business hours, and agent skills to optimize each caller’s experience.
  • Ensure that every interaction is routed to the right agent, team, or department.

Give your agents a bird’s eye view

Your agents will have full context and history of customer interactions across voice and digital channels. That way, they’ll have all the insight they need to to give your customers a truly personalized experience.

Outbound Call Center

A fully automated outbound dialer

  • Upload your contact lists in a flash.
  • Be more productive with no-pause dialing that reduces hang-ups and allows you to reach more leads in less time.
  • Proactively connect with customers to head off inbound calls and address potential issues before they arise.

Compliant outbound interactions

Ensure every outbound communication complies with local, national, and international standards.

Better outbound campaigns at any scale

Manage campaigns from a single platform to reach more prospects and realize more revenue.

Voice Engagement Features

Agent Workspace

Make and receive calls from anywhere on the desktop with an easy-to-use web or desktop app.

 

Call recording

Record calls, pause OR resume playback, and listen to past recordings anytime.

 

Call disposition notes

Add call summary notes and disposition codes to your call log and integrated CRM.

 

Mobile

Access all Agent Workspace features and functionality through your mobile phone or tablet.

 

Call control

Hold, mute, transfer, and initiate call conferencing from Agent Workspace.

 

Business hours

Quickly configure business hours and related call routing features.