As part of our ongoing commitment to provide exceptional customer experience, Centro has secured its place as a high aspirant  in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023.

This assessment offers businesses worldwide valuable insights to guide their decision-making in selecting the most suitable Customer Experience Management (CXM) partner. And it does this by taking a deep dive into two dimensions – market impact (which measures the vendor’s market adoption, portfolio mix, and value delivered) and vision and capability (which measures the vendor’s vision, strategy, and investment in CXM capabilities).

According to this report, Centro is a high aspirant in the following areas:

• Diversified partners portfolio: We’re proud to partner with the leading solution providers in every technical vertical. This gives us access to the latest and most innovative solutions, which are then tailored to the needs of businesses in any industry.
• Industry-based product portfolio: Centro’s product portfolio is designed specifically for each industry, taking into account the unique value chain cycle and challenges of that industry. Which is why we offer solutions that help each business grow in their own way and sustain their customer operations.

About Centro

Centro is a global leader in business and technology consulting. With flexible operational sites in the US, Egypt, Philippines, UAE and KSA, Centro offers comprehensive solutions across four key lines of business: DataSphere, Digital Experience (DX), Customer Experience (CX), and Healthcare. Recognized for its strong partnerships with industry-leading brands, Centro continues to make strides in delivering tailored solutions to its diverse clientele. Learn more about Centro.