From Inception to a Global Outsourcing Leader.
What began with a vision in Virginia in 2009 has grown into a global outsourcing organization built around talent, operational excellence, technology and long-term client partnerships.
Built on the belief that outsourcing should create strategic value.
Centro was founded in 2009 by Hesham Farag in Fairfax, Virginia, with a vision that went beyond traditional cost-focused outsourcing.
The idea was to build operations that could strengthen customer experiences, create access to global talent and help businesses scale with greater flexibility.
Growth built one milestone at a time.
Centro’s development has combined geographic expansion with new capabilities, technology and an increasingly sophisticated global delivery model.
Centro is founded in Virginia.
Centro begins operations in Fairfax, Virginia, establishing the foundation for what would become a global outsourcing delivery organization.
Cairo expands the talent model.
Just one year later, Centro expands into Cairo, opening access to a large multilingual talent pool and creating a new international delivery capability.
Manila strengthens around-the-clock delivery.
Centro expands into the Philippines, strengthening its ability to support clients across time zones and broaden its global talent base.
Winchester adds another U.S. delivery operation.
Centro opens a facility in Winchester, Virginia, strengthening its domestic capabilities while the international delivery network continues to expand.
The business evolves beyond traditional BPO.
Centro broadens its capabilities into digital transformation, data intelligence and end-to-end customer experience, reflecting the changing needs of modern enterprises.
El Gouna becomes a new CX delivery hub.
Centro opens a Customer Experience Center in El Gouna, Egypt, adding a new delivery environment designed around modern customer experience operations.
Dubai and Riyadh extend Centro’s regional presence.
Expansion into the UAE and Saudi Arabia creates new opportunities to support businesses operating across some of the region’s fastest-growing markets.
Three consecutive years in the IAOP Global Outsourcing 100.
Centro receives its third consecutive IAOP Global Outsourcing 100 recognition, marking another step in the company’s growing international industry profile.
Centro earns IAOP recognition for a fourth consecutive year.
Centro is named to the 2026 IAOP Global Outsourcing 100 as a Rising Star, extending its recognition to four consecutive years and reinforcing its continued momentum in the global outsourcing market.
Centro’s evolution has changed what the company can deliver.
Expansion has been accompanied by a broader operating model that connects global talent, technology and execution across different customer and business processes.
Global Talent
Access to delivery teams across multiple international markets creates greater flexibility for growing operations.
Technology
Digital transformation and data capabilities increasingly support how customer and business operations are delivered.
Execution
Scalable operating models help clients extend capacity, improve performance and support changing business demands.
Growth recognized by the global outsourcing industry.
In 2026, Centro was recognized as an IAOP Rising Star for the fourth consecutive year, reflecting continued growth and the development of its global outsourcing capabilities.
The next chapter is still being built.
Centro’s journey has never been defined by expansion alone. Each stage has added new talent, capabilities, delivery options and expertise to the organization.
As customer expectations and outsourcing models continue to evolve, Centro’s focus remains on scalable, tech-enabled solutions, operational excellence and measurable outcomes for clients across industries and markets.
See what Centro can build with your business.
Explore our outsourcing capabilities and discover how a global delivery model can support your next stage of growth.