~12%
Initial Claim Denial Rate
The average initial denial rate was reported at nearly 12% in 2023, compared with 10.15% in 2020.
Simbo.ai, 2023
Maximize Revenue, Minimize Delays: Why Centro’s RCM Solutions Matter
- Healthcare
- 739 Views
In healthcare, efficient billing and collections are essential for stability and growth.
Revenue Cycle Management
Turn the Revenue Cycle Into a Performance Engine
Efficient billing and collections are essential for healthcare stability and growth. Centro provides tailored RCM solutions designed to reduce errors, accelerate reimbursements, and improve cash-flow visibility.
From claim submission and payer follow-up to denial management and patient billing, our teams help providers protect revenue while keeping their focus on care delivery.
Fewer Delays
Stronger Accuracy
Better Visibility
RCM
Performance
Clean Claims
Payments
Visibility
The Revenue Challenge
What Healthcare Providers Are Navigating
Complex payer requirements, evolving regulations, claim denials, and coding errors can slow reimbursement and create avoidable revenue leakage. The industry benchmarks below show how widespread the challenge has become.
38%
Providers Reporting Frequent Denials
More than one-third of providers reported that at least one in every ten claims is denied.
Experian, 2024Coding and Requirement Gaps
Incorrect coding and missed insurance requirements can contribute significantly to delayed or lost revenue.
Advisory Board, 2021How Centro Makes a Difference
Support Across the Revenue Cycle
Centro combines specialized healthcare talent, technology-enabled visibility, and structured workflows to support the financial cycle from the earliest payer checks through final payment resolution.
Eligibility Verification
Confirm coverage and payer requirements before they become downstream delays.
Coding Support
Promote accurate documentation and coding alignment before submission.
Claim Submission
Apply consistent quality checks to support cleaner, more accurate claims.
Payer Follow-Up
Track outstanding claims and maintain disciplined follow-up activity.
Denial Management
Identify denial patterns, support corrections, and strengthen prevention efforts.
Patient Billing
Support clearer communication and more consistent patient account management.
Industry-Reported Outcomes
What Outsourced RCM Can Help Unlock
The right outsourcing model can strengthen cost efficiency, collections, and claim quality while giving internal teams more capacity to focus on care and operational priorities.
Lower Billing Costs
Reported cost reduction when outsourcing RCM compared with maintaining in-house billing teams.
Collection Improvement
Reported improvement in revenue collections with outsourced billing and claims management.
Fewer Claim Rejections
Reported reduction in claim rejections during the first three months of outsourcing.
These figures are industry benchmarks cited in the article’s original sources. Actual results vary by provider, starting performance, scope, payer mix, and operating model.
Why Choose Centro for RCM?
Built for Accuracy, Visibility, and Scale
Centro approaches revenue cycle management as a strategic business function. Our model brings together healthcare process expertise, disciplined execution, and flexible delivery to help providers build a more predictable financial operation.
Specialized Healthcare RCM Expertise
Trained teams support healthcare revenue processes with attention to payer requirements, documentation accuracy, follow-up discipline, and regulatory expectations.
End-to-End Claims Management
Centro supports the claims journey from verification and submission through payer follow-up, denial resolution, reimbursement, and patient billing.
Technology-Enabled Visibility
Structured tracking and reporting help providers monitor activity, identify recurring issues, and gain clearer visibility into revenue-cycle performance.
Scalable Delivery
Flexible support can adapt to changing patient volumes, organizational needs, new payer requirements, and evolving operational priorities.
A Clearer Patient Billing Experience
Consistent account handling and clearer billing communication can help reduce confusion and support a better financial experience for patients.
Build a More Predictable Revenue Cycle
Connect with Centro to explore an RCM model shaped around your organization’s priorities, workflows, and growth plans.
About Centro
A Global BPO and Technology Services Provider
Centro supports organizations through Contact Center Outsourcing, healthcare operations, and digital transformation. Across our global delivery network, we combine specialized talent, operational discipline, and technology-enabled workflows to deliver practical business outcomes.
View Article References
- Simbo.ai, Analyzing the Increase in Average Denial Rates for Medical Claims, 2023
- Experian, Healthcare Claim Denials Statistics: State of Claims Report, 2024
- Advisory Board, Coding and Compliance in Healthcare Finance, 2021.
- ADSC, Outsourcing Revenue Cycle Management, 2023
- Staffingly, Tracking Claim Rejection Rates in Revenue Cycle Management, 2024