Accurate workforce planning and scheduling should be top of mind for every organization looking to provide excellent customer service. You don’t want to be overstaffed and incur substantial labor costs. Still, you want to meet the demands of your customers and ensure your operations run like clockwork.
So how do you find this perfect balance? With Centro’s Workforce management solutions.
Leverage historical customer interactions and foot traffic to determine how many employees to schedule at a particular time or location.
Optimize schedules to account for staff availability and paid time off.
Eliminate over and understaffing with AI labor forecasting.
Save on labor costs without compromising productivity.
Plan your staffing needs worry-free, knowing that all local labor laws are automatically being followed.
Offer open shifts to available, skilled staff members, and allow shift swapping between team members with administrative approval.
Monitor service levels, employee occupancy, and adherence instantaneously.
Create reports based on critical metrics such as shift count, shift costs, and scheduled hours.
Identify trends and enable managers to act quickly to keep service levels at an all-time high.
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And get started with your own Workforce Management solution.
