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  4. Digital Customer Engagement
Digital Engagement Solutions for a Better CX

Meet your customers where they are.

  • Connect with customers on their channel of choice
    We make it easier than ever to stay connected with your customers wherever they are. Our digital engagement solutions give you access to a comprehensive suite of channels, including SMS, web chat, email, and social media — all the tools you need for effective two-way communication in one place.

 

  • Add context to your conversations
    Our digital engagement solutions keep accurate customer profiles and track past interactions across every touchpoint. That way, agents can have all the information they need to give customers a consistent and personalized experience across all channels.

 

  • Monitor your performance
    Our digital engagement solutions give you the tools to evaluate customer satisfaction and agent performance across all channels, so you can understand your customer service operation and adjust it to deliver excellent service every time.

Email

Manage all email communications on one interface.

Chat

Leverage real-time chat communication to answer inquiries quickly and effectively.

SMS

Stay connected to customers on any mobile device.

Social Media

Bring together customer interactions across different digital channels such as Facebook Messenger, WhatsApp, and more.

Digital Engagement Features

  •  A single agent workspace experience
    Streamline customer service by pooling all channels into one accessible hub.

 

  • Transfer conversations in a blink
    Make digital interactions flow seamlessly between agents to increase resolution rates and boost efficiency.

 

  •  Intelligent routing
    Analyze incoming interactions and ensure each request is funneled to the appropriate agent for a prompt, satisfying resolution.