We offer ITO services to all organizations looking to maximize the efficiency of their IT operations. And we continuously work with clients to develop customized plans to address their needs and challenges.
With Centro CX's ITO services, you’ll be able to:
Reduce the cost of labor and technology infrastructure by offloading your IT needs to specialized experts.
Expand your IT infrastructure without having to make significant investments in physical resources.
Install enhanced security measures designed to protect your data and maintain compliance with industry standards.
The Scope of Centro CX’s IT Outsourcing Services
1- Technical support as a service (Tsaas)
Our team of qualified technicians will work around the clock to deliver the highest level of technical support possible through:
Omnichannel technical support (e.g., phone, email, chat, and remote access tools.)
Monitoring system performance and providing proactive support to address any issues before they arise.
Assisting with software installation, upgrades, migrations, security patches, and policy updates.
Training end-users in the use of their systems and applications.
2- Contact Center Infrastructure
We take responsibility for continuously monitoring, supporting, and optimizing your contact center infrastructure. This includes:
Setting up virtualized computing resources, such as servers, storage, and networking.
Developing backup plans and data recovery strategies in case of an outage or failure.
Strengthening customer trust with proactive threat protection woven into your infrastructure fabric.
