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  3. Contact Center Services
Next-gen Customer Experience Services

Making a difference one conversation at a time.

Quality Customer Care on Your Terms

With our contact center on your team, you will find the perfect partner to extend what your business has to offer. Our dedicated agents are specially trained to follow your company’s unique protocols and ensure that customer service is always impeccable.

 

From software that enables us to take care of your customers around the clock to stringent processes and quality checks, our contact center is guaranteed to never miss a beat.

At Centro CX, we help our clients:

 

  • Improve customer satisfaction through omnichannel support. (Voice, text, email, web chat, and social media)
  • Achieve higher customer retention rates.
  • Build lasting relationships with customers.
  • Eliminate the cost of hiring in-house customer support.

Customer Care Use Cases

  • Answering incoming calls, emails, or chats from customers.
  • Giving information about your products and services.
  • Providing support for billing, account management, and other administrative tasks.
  • Resolving customer complaints and escalating complex issues to higher level support teams.
  • Documenting accurate customer information in your database or CRM system.

  • Taking and confirming customer reservations.
  • Fielding questions and resolving issues related to their reservations, such as changes and cancellations.
  • Maintaining accurate customer reservation information, such as contact details and reservation history.

  • Processing customer orders.
  • Providing information on product availability, pricing, and other relevant details.
  • Giving customers real-time updates on the status of their orders, including shipping and delivery information.
  • Verifying and processing payment information for customer orders and addressing any payment-related issues.
  • Resolving order complaints.

  • Resolving technical issues.
  • Giving product information, installation instructions, and other relevant technical support services.
  • Recording customer inquiries and providing detailed reports to the designated teams for faster resolutions.

Revenue Generation Opportunities

We have a proven track record of success in helping our clients drive customer acquisitions and translate those acquisitions into an increased return on investment (ROI).

With Centro CX, you’ll be able to:

 

  • Achieve higher customer conversion rates.
  • Gain better insights into consumer behaviors and market trends.
  • Scale up or down your lead generation activities in response to changing market conditions or changes in the demand for your services/products.

Revenue Generation Use Cases

  • Selling your products and services.
  • Handling sales objections and closing deals with customers.
  • Capitalizing on upselling & cross-selling opportunities.

  • Educating customers on your products and services
  • Conducting surveys about your products and services to better inform your business decisions.

  • Gathering information from potential customers, such as contact information and purchasing habits to create accurate lead profiles

Why Work With Us

35%+

Improvement in lead conversion rate

65%+

Increase in customer retention

65%+

Customer satisfaction rate achieved consistently

55%+

Net promoter score increase