IT Help Desk Specialist
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Centro is seeking a motivated and customer-focused IT Support Specialist to join our IT Department in a full-time, junior-level role. Reporting to the Senior Technical Account Manager, you will play a critical role in resolving technical issues, providing first-level support, and ensuring a smooth user experience. The ideal candidate has strong problem-solving skills, excellent communication, and a passion for delivering exceptional customer service in a fast-paced, 24/7 environment.
Department: IT Department
Reports to: Senior Technical Account Manager
Employment Status: Full Time
Job Level: Junior
Job Responsibilities:
- Responsible for providing the first level of support for users experiencing technical issues.
- Responsible for providing on-time resolution.
- Ability to identify the different problems which need escalation to different teams and follow up with them till resolution.
- Maintain accurate and up-to-date records of issues and their resolutions.
- Deliver the knowledge needed to the customers in a simple way.
- Provide excellent customer service by being responsive, courteous, and professional in all interactions.
- Ability to work with different levels of knowledge and diagnose different problems.
- Can work with different tasks smoothly and effectively.
- Handle all requests through various channels until their completion.
- Ability to work on rotational 24/7 shifts.
Specification (Qualification, Experience, and Skills)
- Bachelor’s degree in computer science or similar degree.
- 1-2 years of experience in a similar position.
- Excellent command of English.
- Knowledge of Active Directory, DNS, DHCP
- Knowledge of Microsoft Infrastructure
- Understanding of Network fundamentals and protocols
- Strong troubleshooting and problem-solving skills.
- Flexible and can work under pressure