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Inbound Call Center<\/h2>\n\t\t\t\t\t\t\t
Empower agents with a dynamic ACD and IVR<\/strong><\/p>\n
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Take routine interactions and common questions off your agents\u2019 plates with a robust IVR system.<\/li>\n
Route inbound calls to agents based on caller data, IVR selection, business hours, and agent skills to optimize each caller\u2019s experience.<\/li>\n
Ensure that every interaction is routed to the right agent, team, or department.<\/li>\n<\/ul>\n
Give your agents a bird\u2019s eye view<\/strong><\/p>\n
Your agents will have full context and history of customer interactions across voice and digital channels. That way, they\u2019ll have all the insights they need to give your customers a truly personalized experience.<\/p>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\n\t\t[\/vc_column][\/vc_row][vc_row][vc_column]\n\t\t
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Outbound Call Center<\/h2>\n\t\t\t\t\t\t\t
A fully automated outbound dialer<\/strong><\/p>\n
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Upload your contact lists in a flash.<\/li>\n
Increase productivity with no-pause dialing that reduces hang-ups and allows you to reach more leads in less time.<\/li>\n
Proactively connect with customers to head off inbound calls and address potential issues before they arise.<\/li>\n<\/ul>\n
Compliant outbound interactions<\/strong><\/p>\n
Ensure every outbound communication complies with local, national, and international standards.<\/p>\n
Better outbound campaigns at any scale<\/strong><\/p>\n
Manage campaigns from a single platform to reach more prospects and realize more revenue.<\/span><\/p>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\n\t\t[\/vc_column][\/vc_row][vc_row][vc_column]
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Voice Engagement Features<\/h2>\n\t\t\t\t\t\t\t
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Agent Workspace<\/strong><\/p>\n
Make and receive calls from anywhere on the desktop with an easy-to-use web or desktop app.<\/p>\n
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Call recording<\/strong><\/p>\n
Record calls, pause or resume playback, and listen to past recordings anytime.<\/p>\n
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Call disposition notes<\/strong><\/p>\n
Add call summary notes and disposition codes to your call log and integrated CRM.<\/p>\n
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Mobile<\/strong><\/p>\n
Access all Agent Workspace features and functionality through your mobile phone or tablet.<\/p>\n
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Call control<\/strong><\/p>\n
Hold, mute, transfer, and initiate call conferencing from Agent Workspace.<\/p>\n
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Business hours<\/strong><\/p>\n
Easily configure business hours and related call routing features.<\/p>\n\t\t\t\t\t\t\t<\/div>\n <\/div>\n <\/div>\n
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Let\u2019s get started<\/h5>\n\t\t\t\t\t\t
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Explore how our voice engagement solutions will enhance your customers\u2019 experience<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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\n\t\t\t\t\t\t\t\tContact Us<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tContact Us<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/section>\n\n\t\t[\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column] HomeVoice Engagement Voice Engagement Solutions to Supercharge Call Quality Give your customers unparalleled support. [\/vc_column][\/vc_row][vc_row][vc_column] Inbound Call Center Empower agents with a dynamic ACD and IVR Take routine interactions and common questions off your agents\u2019 plates with a robust IVR system. Route inbound calls to agents based on caller data, IVR selection, business hours, [...]","protected":false},"author":1,"featured_media":0,"parent":204,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page\/page-builder.php","meta":{"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/centrocdx.com\/wp-json\/wp\/v2\/pages\/206"}],"collection":[{"href":"https:\/\/centrocdx.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/centrocdx.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/centrocdx.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/centrocdx.com\/wp-json\/wp\/v2\/comments?post=206"}],"version-history":[{"count":29,"href":"https:\/\/centrocdx.com\/wp-json\/wp\/v2\/pages\/206\/revisions"}],"predecessor-version":[{"id":22508,"href":"https:\/\/centrocdx.com\/wp-json\/wp\/v2\/pages\/206\/revisions\/22508"}],"up":[{"embeddable":true,"href":"https:\/\/centrocdx.com\/wp-json\/wp\/v2\/pages\/204"}],"wp:attachment":[{"href":"https:\/\/centrocdx.com\/wp-json\/wp\/v2\/media?parent=206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}